198kis Privacy Policy — User Data Protection & Security

198kis is committed to protecting the privacy and security of every user's personal data on our platform. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and serves as a comprehensive guide on how we handle your personal information.

This policy applies to all information we collect through various channels, including the official 198kis website at 198kis.app, our mobile app, email communications, customer support services, and other communication channels provided by 198kis.

We understand that your trust is our most valuable asset. That is why we never treat your personal data lightly. Every data collection, storage, and usage process goes through strict internal approval procedures before implementation.

198kis reserves the right to update this Privacy Policy from time to time in line with technological developments, legislative changes, or service improvements. The latest version is always available on this page, and the last updated date is indicated at the top of this document.

198kis collects two main categories of information: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly:

• Full name as stated on your official identification document.
• Identity card or passport number for the KYC verification process.
• An active and reachable email address.
• Mobile phone number registered in Malaysia.
• Date of birth to verify that you meet the minimum age requirement.
• Bank account details and account numbers for deposit and withdrawal transactions.
• Identity document images and proof of address for KYC requirements.

Information Collected Automatically:

Every piece of information we collect has a clear and specific purpose. 198kis does not use your data beyond the scope stated here. The following are the primary purposes for which your personal data is used:

• Identity Verification (KYC): Ensuring you meet the age requirement and are not a citizen from a region restricted by legislation.
• Account Management: Processing registrations, managing logins, sending account notifications, and updating your profile information.
• Transaction Processing: Processing deposits and withdrawals accurately and securely through trusted payment providers.
• Fraud Prevention: Identifying and preventing suspicious activity, multiple account usage, and any fraudulent attempts.
• Customer Support: Enabling our team to provide more personalised and effective assistance based on your account history.
• Internal Marketing: Sending relevant promotional offers and bonuses based on your gaming activity, subject to your preferences.
• Legal Compliance: Meeting reporting requirements to the relevant authorities as required by Malaysian legislation.
• Platform Improvement: Analysing usage patterns in aggregate to improve the interface, performance, and overall gaming experience.

198kis does not sell, rent, or disclose your personal data to third parties for their own commercial marketing purposes. However, in the course of operating our platform, we may share limited information with the following parties:

• Payment Providers: Financial institutions, banks, and digital wallet providers that process your transactions require the necessary information to complete payments securely.
• Game Software Providers: Game software companies partnering with 198kis may receive session data necessary to ensure smooth gameplay.
• KYC Verification Providers: Third-party identity verification platforms we use to process identification documents securely and accurately.
• Authorities & Regulatory Bodies: 198kis will disclose user information to the relevant authorities when required by law or in the course of a legitimate criminal investigation.
• Auditors & Legal Advisors: Appointed professionals responsible for ensuring legal compliance and serving as independent auditors of our platform.

In the event that 198kis is involved in an acquisition, merger, or asset sale, user data may be transferred as part of that business transaction. You will be notified in advance via email or an in-platform notification should this occur.

198kis uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and ensure the security of your account. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management, CSRF protection, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helping us understand how users interact with the platform through aggregated, anonymised data. This information is used to improve platform design and functionality.
• Functional Cookies: Saving your preferences such as display settings, game preferences, and language selection so you do not need to reconfigure them every time you log in.
• Security Cookies: Used to detect unusual login activity, verify device identity, and prevent unauthorized access to your account.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and user experience of the 198kis platform. For guidance on managing cookies in popular browsers, please refer to your browser's help section.

Protecting your personal data is the absolute top priority of 198kis. We continuously invest in the latest security infrastructure to ensure your information is always shielded from cyber threats.

Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• Static data encryption (at-rest encryption) for all sensitive information stored in our databases.
• Two-Factor Authentication (2FA) available to all user accounts as an additional layer of protection.
• 24/7 Monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Regular penetration testing conducted by independent security auditors to identify and address any system vulnerabilities.
• Strict internal access controls — only authorised personnel with a clear business need may access user data.
• Regular data backups to a separate secure location to ensure service continuity.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and global best practices, you have a range of rights regarding the personal data we hold about you. 198kis fully respects and supports the exercise of these rights.

198kis does not retain your personal data longer than is necessary for the purposes for which it was collected, or as required by Malaysian law. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your account remains active and in use.
• KYC & Identity Verification Data: Retained for a minimum of 5 years after account closure as required by anti-money laundering (AML) legislation.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian accounting and tax requirements.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Analytics Data: Anonymized usage data is retained for no more than 3 years.
• Closed Account Data: Basic information is retained for up to 5 years after account closure for legal compliance purposes.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

The 198kis platform engages carefully selected third-party services to operate efficiently and securely. These services include payment gateway providers, game hosting platforms, analytics systems, and customer support services.

Every third-party provider we engage is selected based on strict security and privacy criteria. They are contractually obligated to:

• Using received data solely for the agreed service purposes.
• Implementing security measures equivalent to or exceeding those of 198kis.
• Not to disclose or sell 198kis data to any other party.
• Complying with all applicable data protection laws.
• Deleting all received data once the service contract has ended.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 198kis privacy team is ready to assist you.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 directly within your 198kis platform.
• Response Time: We aim to respond to all privacy inquiries within 1–3 business days.
• Supported Languages: Bahasa Melayu and English.

If you are not satisfied with how we handle your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body in your country.

198kis values every piece of feedback received from our users, as it helps us continually improve our data protection practices for the safety and trust of the Malaysian user community we care deeply about.